Refund
Refund Policy
built organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to builer.shop.
exceptions at built
built publishes this exceptions guidance for customers using builer.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Our approach at built to condition of returns
The following condition of returns guidance applies to the built storefront at builer.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Our approach at built to order problems
This order problems section covers orders and visits through builer.shop for built. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
What built customers should know about starting a request
The following starting a request guidance applies to the built storefront at builer.shop. To start a return or exchange, contact us at Support@builer.shop before sending the item. Once the request is approved, built will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
How built handles support
For built customers at builer.shop, this section explains support. For return or exchange assistance, contact Support@builer.shop or 470-884-4982.
built: eligibility
This eligibility section covers orders and visits through builer.shop for built. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Our approach at built to refund timing
This refund timing section covers orders and visits through builer.shop for built. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Merchant Information
Business name: built
Brand name: built
Email: Support@builer.shop
Phone: 470-884-4982
Physical address: 1645 Moncrief Cir, Decatur, Georgia, 30033, United States